Values & Code of Conduct
We are close – close to our customers, to our partners, and to the people on our teams.
We communicate with one another openly, clearly, and respectfully—both internally and externally. At Valora, we live by this principle every day. “Always Close” describes how we work together at Valora, make decisions, and interact with our customers in their daily lives.
Here’s how we act:
- 1We make our customers’ lives easier
We consistently align our actions with our customers’ needs and create solutions that make their daily lives easier. - 2We grow together
We put people first and continuously develop as a team—across functions and countries. - 3We aim to succeed
We set ambitious goals and work with focus to get better every day. - 4We communicate clearly
We speak openly, clearly, and respectfully with one another—both internally and externally.
Quote
«A strong corporate culture provides us with direction and strengthens our competitiveness.»
– Gabriel de Hoyos Villarreal, Chief Human Resources Officer
Code of Conduct
Code of Conduct
The Code of Conduct provides a set of guidelines for the day-to-day work of all Valora employees
Valora Integrity Line
Valora offers all its employees, business partners and customers a Valora Integrity Line. This gives employees, business partners and customers the opportunity to anonymously report any wrongdoing within Valora at any time.
Business partner code of conduct
Business partner code of conduct
Business ethics principles also apply to Valora’s partners
Valora works closely with its business partners. They include agencies, franchisees, suppliers of goods and services and landlords. Valora expects them to also comply with the laws, standards and business ethics principles. They are therefore requested to comply with the requirements of the Valora Business Partner Code of Conduct. Valora and its business partners can also agree on additional requirements in the contracts.